Call Centre for Elevators a software solution for the comprehensive management of emergency elevator communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the elevator, but the option to archive them or export the data e.g. for customer reports preparation.
Management of control and alarm calls
Without additional hardware
Support for CPC and P100 protocols
 
Features & Benefits
MANAGEMENT OF CONTROL AND ALARM CALLS
Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
 
WITHOUT ADDITIONAL HARDWARE
2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
 
SUPPORT FOR CPC AND P100 PROTOCOLS
Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
 
REMOTE MONITORING AND CONTROL
You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
 
INTEGRATED VOIP PHONE
Use the integrated VoIP phone for handling alarm calls.
 
CONTROL AND ALARM CALL MONITORING
Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
 
LIFT CABIN VIEW-PORT
Use the camera module to have visual information from lift cabin.
 
WELL-ARRANGED GRAPHICAL DISPLAY
Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
 
VOIP COMMUNICATION
All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
 
USER RIGHTS MANAGEMENT
Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
 
A COMPLETE SW SUITE
In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.